Indian ITES-BPO continues to grow from strength to  strength, witnessing high levels of activity – both onshore as well as  offshore. Continuing pressure on cost bases at a time of growing  competitiveness is driving companies to look at offshore outsourcing as a  strategic alternative.Access to global talent, economies of scale, process  engineering and enhancements, wage arbitrage, increased profit margins and  improvements in quality are some of the gains that companies have realized.Complementing the growth in ITES-BPO exports is the spurt in domestic demand  for BPOs especially in the BFSI and telecom verticals. 

The Indian BPO industry is now maturing from BPO to BPM  - Business Process Management industry. It has experienced key transformations  over the past few years, gaining experience, maturity, and gravitating towards  higher-end services and global competitiveness.

Knowing, understanding and spreading awareness about  this changing landscape has remained a big challenge for the industry and its  stakeholders. The re-branding of the industry as BPM represents the change in  identity of being a full-service value provider rather than an industry that  plays only in the lower-end of the services spectrum. At the same time, the  Indian industry is beginning to leverage the low-end skills available in other  emerging destinations, while itself moving up the value chain.

The industry has seen a steady movement from cost,  quality, and productivity in early 2000 to specialisation, process reengineering and technology-enabled  platforms. The industry now provides platform multi-tenancy, non-linear growth,  and a business outcome-based revenue model instead of following the earlier  model of achieving operational SLAs. There is an increased depth and breadth of  services being offered, which include data analysis and real-time processing  and more end-to-end services like consulting, business transformation and optimisation. The industry is  also providing value-added, domain-centric solutions with process optimisation, process  engineering, specialisation and  technology-enabled platforms like cloud computing, social media, mobility, etc.  In this way, the industry has matured, providing 360-degree services that have  resulted in its increasing its sphere of influence among clients.

This will give India a seat on the high table, even as  it broadens the ambit of the services that the BPO industry currently provides.  It no longer matters whether those services are outsourced, shared, managed,  collocated or captive. All these are simply the different delivery models that  customers can continue to choose from. Today, the industry has a more strategic  and intellectual role to play.

The BPM model will continue to evolve and drive the  sector, which has since its inception in the early 1995, been tuned to a  dynamic global business landscape. Changing perceptions is a crucial step in  that evolutionary process, so the sooner it begins, the better it is for the  industry’s growth.

The Indian knowledge industry has, from the very  beginning, been very cohesive in its thoughts and actions. This is what has  made it strong and unshakable. Identifying and looking for collective  opportunities in newer services and newer business models is something that the  industry has traditionally done. Long before the murmurs began, the industry  had already shifted gears, from providing pure-play call centre and process  outsourcing services to more serious, sophisticated and mature offerings.

The industry continues to grow in double digits and has  crossed revenues mark of US$ 25 billion, which comprises of US$ 23 billion of  export revenues and US$ 4 billion of domestic revenues. It is expected to  commands a 38-40% share of global pie with over 3,500 firms employing over 1  million people. 


Our  BPO / KPO practice help its clients achieve substantial, positive, and sustainable impact in their performance by helping them in Recruitment of the best available talent. 




Recent Searches for ITeS BPO & KPO

VP/Head - Operations - KPO

Head - Treasury Operations – BPO

DGM- Process Excellence- BPO

Director - Training - Telecom - BPO

Leader - Transformation & Consulting – BPO

Group Manager - Quality - F&A - Accounts Payable Process

AVP - UK Operations – Collection


What Sets Us Apart

Strong Culture of Client First
Small Firm - Stronger Business Focus
Best in class intake of Consultants, Training and Development
Specialized teams for different industry verticals.
Speed Quality Quantity
Process Oriented Workflows
Process Oriented Workflows
Industry Mapping Approach
Across Levels - Front line to Executive Search
Customized Solutions to Client Needs
Head Hunting & Executive Search Experts
Multiple Sector experience

Clients we serve

  • aditya-birla
  • wipro
  • toshiba
  • terex
  • docomo
  • tata
  • surya
  • religare
  • kohler
  • itc
  • isg
  • honeywell
  • ashok
  • hincol
  • agility
  • mesto
  • icici
  • ds
  • dlf
  • fosroc
  • hilti
  • denso
  • moser
  • serco
  • ing
  • fls
  • regent
  • accr
  • we
  • lt
  • mphasis
  • interglobe
  • ss